IRCTC Launches AI Chatbot 'AskDisha 2.0' for Seamless Train Ticket Booking, Refunds & Information

Thursday - 31/07/2025 05:09

Indian Railways' AI chatbot, AskDisha 2.0, powered by CoRover.AI, offers a range of services like booking tickets, refunds, checking PNR status, cancelling tickets, changing boarding station, checking booking history, and accessing e-tickets via text or voice commands in multiple languages.

To streamline the process of booking train tickets and accessing various rail-related services, Indian Railways, through the Indian Railways Catering and Tourism Corporation (IRCTC), has introduced an AI chatbot named AskDisha 2.0. This innovative tool offers a suite of services, ranging from ticket reservations to refund inquiries, all while providing essential information to users.

AskDisha 2.0 AI chatbot assists with train ticket bookings and information on IRCTC.

Here's a comprehensive overview of the IRCTC's AI-powered chatbot:

What is AskDisha 2.0?

AskDisha 2.0, also known as Digital Interaction TO Seek Help Anytime, is an artificial intelligence and machine learning-driven chatbot developed by CoRover.AI. This chatbot caters to a diverse user base by supporting Hindi, English, and Hinglish languages. It's readily accessible on both the IRCTC's mobile app and website.

The chatbot simplifies numerous services offered by the train ticket booking platform. Users can effortlessly book tickets, check PNR status, cancel reservations, and more by using straightforward commands within AskDisha 2.0.

Furthermore, AskDisha 2.0 incorporates voice command functionality, empowering users to interact with the service through speech, enhancing accessibility and convenience.